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These terms set out the rules that apply when you open and use a cd999 account. Access and eligibility depend on your local law and the region you are in — read the full terms before depositing or playing.
By creating an account on cd999, you confirm that you have read, understood and accepted every clause in these terms. If any clause conflicts with local law where you are located, that local law takes precedence and may affect whether you can access certain features or complete certain transactions. We update these terms when our services change — the date shown at the head of the document marks the version in effect. Continuing to use your account after a published update means you accept the revised version. These terms are written in English; in any dispute about meaning, the English version controls. Your Rocket wallet and Upay wallet interactions are subject to the payment-specific clauses further inside this document, as well as the separate terms issued by those wallet providers. We do not override the rules of Rocket or Upay; we apply them alongside ours. If something in these terms is unclear, reach out through the support channels listed on this page before taking any action on your account. Acting on an assumption about a rule that you have not confirmed with us does not exempt you from the consequences of that rule.
These terms apply to your cd999 account and the actions you take through it. Check which areas are inside or outside their scope before raising a question.
Login credentials, session management, password resets and account suspension are all governed by these terms. Any action taken using your login is treated as your own, so keep your credentials private and report any unauthorised access without delay.
Deposits and withdrawals processed through Rocket or Upay fall within these terms. The amounts, limits and verification steps shown in your account panel are the ones that apply to your wallet. We do not override the policies of those wallet providers.
Game titles available in the lobby, promotional notices displayed on-site and any published policy documents are covered. We do not make representations about third-party content that appears through external links — follow those providers' own terms for that content.
Payment processors, game studios and any external platform we integrate with operate under their own agreements. These terms do not override those agreements. Where a conflict exists between our terms and a third-party rule, the third-party rule governs the subject matter specific to that service.
You have several actions available to you under these terms that do not require a support request to exercise. First, you can review your transaction history directly inside your signed-in account area — the record shows each Rocket or Upay movement with a timestamp and status. If any entry looks incorrect, raise it with our support team through the contact route listed on this page. Second, your account details — including the mobile number linked to your wallet — can be updated through the account settings panel; some changes require identity verification as shown on-screen before they take effect. Third, if you believe a policy clause has been applied incorrectly to your account, you can submit a written question to support with the relevant transaction reference. We treat documented questions as a formal policy query and respond through the same channel. Closing your account is also an option you can request at any time by contacting us through a published route — we do not charge a fee for this, and we will confirm the closure in writing.
Open the transaction history section in your signed-in account. Each Rocket or Upay entry is time-stamped and carries a status label. Use that reference number when raising any question about a specific movement.
Account settings allow you to update the mobile number and personal details linked to your wallet. Screen prompts will tell you when identity verification is required before a change is saved.
Submit your question through a published support route with the clause number or transaction reference you are asking about. We log it as a formal policy query and respond in writing through the same channel.
Contact us through any published route and ask for your account to be closed. We confirm the closure in writing and do not apply a fee. Any pending wallet balance must be resolved before the closure is finalised.
Use only the routes published on this site when raising a terms question. We do not accept queries through unofficial channels, and responses sent outside these routes are not binding.
Open the chat widget visible in your signed-in account session. State your query and include any transaction reference number. This is the fastest route for account and transaction questions.
Send your terms or account question to the email address published in the contact section of this site. Include your registered mobile number and the clause or transaction you are asking about so we can respond accurately.
The help section inside your signed-in account lists frequently asked policy topics and links to the relevant clause. Check there first — many account questions are answered without needing to open a support ticket.
We apply these terms consistently across all accounts and publish any update before it takes effect. The sections below cover the main areas of how we handle this agreement.
Account data — including the mobile number linked to your Rocket or Upay wallet — is held only for as long as your account is active or as required by applicable rules. We do not share it with parties outside the scope described in our privacy policy.
You are responsible for keeping your login credentials and wallet PIN private. If you suspect unauthorised access, notify us through a published support route immediately. We act on verified reports and document the response in your account record.
Transaction records and account history are retained for the period set out in these terms and applicable local rules. After that period, data is removed or anonymised. You can request a summary of your stored data through a published support route.
To correct stored details or request removal of specific data, contact us in writing through a published channel. Include your account identifier and the specific record you are asking about. We confirm the outcome of every request in writing.
The answers below address the questions we receive most often about this agreement. If yours is not listed, reach out through a published support route.
Access and eligibility depend on your local law and the eligible regions we serve. If your location is within an eligible region, these terms apply to your account in full. Where local law restricts or modifies any clause, that restriction takes precedence.
We publish the updated version on this page with a revised date at the top. Continuing to use your account after that date means you accept the new version. We recommend checking this page when you receive an update notice through your account.
Yes. Rocket and Upay transactions follow the payment clauses inside these terms and also the terms issued by those wallet providers separately. Both sets of rules apply at the same time. Where they conflict, the wallet provider's own rules govern the wallet-specific subject matter.
Open your transaction history in the signed-in account area, note the reference number and timestamp for the entry in question, then contact support through live chat or email with that reference. We log it as a formal query and respond through the same channel.
Yes. Contact us through any published support route and request account closure. There is no fee. Any pending wallet balance must be settled before closure is confirmed. We send written confirmation when the process is complete.
Do not act on an assumption about a clause you have not confirmed with us. Submit your question to support with the clause number you are asking about. We respond in writing so there is a clear record of the guidance given.