App / Live
Your cd999 account connects directly to your Rocket or Upay wallet, so moving funds in or out follows a path you already know. Every deposit and withdrawal request is visible in your account history the moment it is submitted.
Adding funds to your cd999 account starts from the cashier section inside your account dashboard. We support Rocket and Upay as verified deposit routes for eligible accounts. Once you select your wallet and confirm the amount, the transaction reference appears in both your wallet history and your account balance screen. We do not invent processing windows — follow the status label shown in your account area after you submit. If the status stays pending, the account support route is there to help. Make sure the wallet number you use matches the one registered to your account; mismatched wallet details are the most common reason a deposit does not reflect immediately.
Go to your cd999 account and find the cashier or deposit section from the main account menu.
Select the wallet you want to fund from — Rocket or Upay — and confirm it matches your registered wallet number.
Type the deposit amount shown as eligible in your account screen, then confirm the transaction from your wallet app.
Return to your cd999 account home and check the balance section. The transaction reference will appear in your account history.
When you want to move winnings or remaining balance back to your Rocket or Upay wallet, the withdrawal section is in the same cashier area as deposits. Select your payout wallet, enter the amount you want to transfer, and submit the request. Your account will show the withdrawal as pending until it progresses — check the status label rather than the clock. We ask that the wallet you withdraw to is the same one linked to your account; switching wallet numbers mid-withdrawal is not supported and will cause the request to be held. If your withdrawal request stays in a pending state longer than you expect, contact our support route directly with your transaction reference number ready.
From the cashier area, switch to the withdrawal tab and confirm your account balance is showing correctly before you proceed.
Choose Rocket or Upay as your payout destination — this must match the wallet already linked to your account.
Type the amount you want to withdraw within the limits shown on screen, then submit the request and note the reference number.
Watch the status label in your account history. If it does not update, use that reference number when contacting support.
Before a deposit or withdrawal is processed, your account may prompt you to complete a verification step. The exact fields and documents required are shown inside your account area — we do not publish a fixed list here because the fields depend on what is already confirmed on your profile. Typically, the account screen will point you to the specific item that needs attention, whether that is confirming your wallet number, reviewing your registered mobile number, or completing an identity step.
Open your account and look for any verification prompt or flag next to your balance or transaction history section.
The required fields vary by account. Complete only what the screen requests — do not add extra documents not asked for.
If the prompt relates to your wallet, make sure the Rocket or Upay number on file matches the one you are sending from.
Use the support route shown in your account area. Provide your registered mobile number and the transaction reference so the team can locate your case.
carries two verified wallet routes for eligible Bangladesh accounts — Rocket and Upay. Both operate as account-to-wallet paths: you fund from the wallet you already use on your phone, and withdrawals return to the same wallet. No third-party payment intermediary sits between your wallet and your account balance. If you use Rocket regularly for mobile transfers, the deposit step inside your account will feel familiar — the flow mirrors the send-money path in your Rocket app. Upay works the same way.
Verified deposit and withdrawal route. Use the wallet number registered to your account.
Verified deposit and withdrawal route. Wallet number must match your cd999 account profile.
Available where shown in your account cashier. Follow the account fields for bank details.
Every transaction you complete — deposit or withdrawal — generates a reference number that appears in two places: your Rocket or Upay wallet history and your cd999 account history. When amounts look mismatched or a transaction does not reflect as expected, comparing these two records is the first step. The reference number is the link between them. Status labels in your account history use plain terms: pending, confirmed, and cancelled. A pending deposit means the request is in progress; a confirmed status means your balance has updated. Keep a screenshot of the wallet confirmation at the time of your transaction — it is the clearest evidence if you need to raise a support query.
Copy the reference number shown in your wallet at the time of the transaction. It links directly to the matching record inside your cd999 account history.
Your account history uses pending, confirmed or cancelled. Pending means the request is active; confirmed means funds have moved. Cancelled requests do not adjust your balance.
Open the history section of your cashier to see every deposit and withdrawal request with its date, amount and current status listed in order.
Screenshot your Rocket or Upay confirmation screen at the point of transaction. If you raise a support query, this is the document the team needs to match your wallet record.
Account and transaction safety on cd999 runs through a few concrete controls. Your wallet is linked to one registered mobile number per account — we do not allow a single account to bounce between multiple unverified wallet numbers. Every withdrawal destination is checked against the wallet registered at account level before a request is queued. If something looks unusual in your transaction history, your account area displays the relevant status flag so you can act on it. For anything that cannot be resolved through the account screen, the published support route is the direct line to the team.
Always access your account through cd999. Bookmark the address directly rather than following links from messages or third-party posts to avoid phishing pages.
Your Rocket or Upay wallet must be registered in the same name as your cd999 account. Mismatched ownership is flagged and the transaction held for review.
When your account prompts an identity check, complete it only through the fields shown inside your own account area — not through any external link or message.
If you see an unexpected status or a transaction you do not recognise, use the support contact shown at the bottom of your account page — have your reference number ready.
These are the questions that come up regularly around deposits, withdrawals and account verification on cd999. If your situation is not covered here, the support route in your account area is the right next step.
Rocket and Upay are the verified deposit routes for eligible accounts. The cashier screen in your account shows which options are active at the time you log in. Always check there before initiating a transfer.
Check the transaction reference in your Rocket or Upay wallet history, then compare it to the pending record in your cd999 account history tab. If the status remains pending, contact support with that reference number ready.
No. Withdrawals must go to the same wallet number registered to your account. Sending to a different wallet is not supported and will cause the request to be held pending a manual review.
Pending means your request is in the queue and has not yet been cancelled or confirmed. Keep the reference number visible. If the status does not move, use the support route shown inside your account.
Follow only the fields shown inside your own account area. Do not submit documents through any other channel. If the required step is unclear, contact account support with your transaction reference and registered mobile number.
The minimum deposit amount is shown on the cashier screen when you select your wallet. We do not publish a fixed figure here because the displayed limit is the one that applies to your account at that time.