App / Live
cd999 keeps this policy straightforward — what we collect from your account, how we use it, and the steps you can take to review or correct it. Access to our platform depends on your local law and eligible regions.
When you create an account with us, we collect the details you provide directly — your contact information, login credentials and the transaction records tied to your wallet activity. If you fund your account through Rocket or Upay, the reference numbers and amounts from those transfers are stored as part of your transaction history. We do not sell or rent that data to third parties for their own marketing. We use your account data to process transactions, respond to support requests and maintain the security of your account. Cookies and similar tracking tools are used on our site to keep your session active and to understand how pages are navigated — you can manage cookie preferences through your browser settings. Data we hold is retained for as long as your account remains active and for a period after closure as required by our record-keeping obligations. We take reasonable technical steps to protect stored data, though no system is entirely without risk. This policy applies where our platform is accessible under your local law and in eligible regions. If you have questions about what we hold, the contact routes in the Support section below are the place to start.
This policy covers data collected directly through our platform. It does not extend to third-party services you reach through links on our site, whose own policies govern their data practices. Understanding what falls inside and outside this policy helps you know where to direct questions.
Data collected when you register, log in or update your account details falls fully inside this policy. That includes your contact information, password hash and any verification steps completed on our account page.
Wallet activity recorded when you deposit or withdraw — including Rocket and Upay reference numbers — is stored under this policy. We hold these records as part of your account transaction history and do not share them with unrelated third parties.
Browsing behaviour on our pages — which sections you visit, session duration and device type — is captured through cookies and analytics tools covered by this policy. You can adjust cookie settings in your browser to limit this tracking.
Payment providers, game studios and any external links operate under their own privacy terms. Once you leave our platform or interact with a provider's embedded service, this policy no longer applies. Check those providers' own policies for details.
You have real, actionable choices about the data we hold on your account. Reviewing your stored information is the first step — log in and open the account details page to see the contact and wallet information currently on record. If anything is out of date or incorrect, you can update most fields directly from that page. For details that cannot be changed through self-service — such as historical transaction records tied to a Rocket or Upay deposit — our support team can walk you through what is held and what can be corrected. You can also ask us what categories of data we store and why we hold them. If your account is closed, you may request information about our retention period for your records. All requests are handled through the support routes published on this site. Availability of specific data rights may depend on your local law and eligible region.
Open the account details page after logging in to see your stored contact information, wallet entries and linked payment methods currently on file.
Update your contact details and wallet information directly from the account settings page. Fields that cannot be self-edited can be corrected by contacting our support team.
Send your question through our published support route and state clearly what data you are asking about. We will confirm what we hold and the reason it is retained.
If your account is closed or you wish to close it, contact support to ask about post-closure data retention. We will explain what is kept and for how long under our record obligations.
For any question about this policy — what data we hold, how to correct it or how to make a formal request — use the contact routes published on our site. We do not invent channels or operating windows; only routes visible on our published pages apply.
Open the chat widget from any page while logged in. State your query is about account data or privacy and our team will direct it to the right place.
Write to the support address listed on our Contact page. Include your registered account details and a clear description of your data request so we can locate your records.
The Account Help section of our site lists the self-service steps for reviewing and updating your stored details before you need to contact the support team directly.
We take a practical approach to data security — limiting what we collect to what we actually use, storing it with access controls, and reviewing retention periods regularly. Here is how each area is handled on our platform.
We use session cookies to keep you logged in and analytics cookies to understand page navigation. You can block or clear cookies through your browser settings at any time. Disabling session cookies will require you to log in again on each visit.
Access to your stored data is controlled through your account credentials. We do not store plaintext passwords. If you suspect unauthorised access, change your password from the account page immediately and contact support.
We hold your account and transaction records — including Rocket and Upay transfer references — for as long as your account is active and for a defined period after closure. The exact period is tied to our record-keeping obligations, not to a commercial interest.
When we update this policy, the revised version is published on this page. Continued use of your account after a change is posted means you have seen the updated terms. If a change materially affects your rights, we will note it clearly at the top of this page.
These are the questions we hear most often about how your data is handled. If your question is not covered here, the support routes above are the right place to ask.
We collect the contact details and credentials you enter during registration — your email address, phone number and a hashed password. If you complete any account verification steps, those records are also stored on your account profile.
Yes. Every deposit or withdrawal processed through Rocket or Upay generates a reference number that is stored in your transaction history. You can view these records from the transaction log inside your account. We do not share these records with unrelated third parties.
Log in and open the account details page — most contact fields can be updated there directly. For records you cannot edit yourself, such as historical transaction entries, contact our support team through live chat or email and they will advise on what can be corrected.
Yes. Send a request to our published support email or raise it through live chat. State clearly that you are asking about stored account data. We will confirm the categories we hold and the reason for retention. Availability of this right may depend on your local law and eligible region.
This policy applies where our platform is accessible. Access and data rights depend on your local law and eligible region. If you have a specific question about how local rules interact with this policy, raise it through our support channel and we will respond based on available information.
We retain transaction records and account details for a defined period after closure. This is tied to our record-keeping obligations. After that period, data is deleted or anonymised. Contact support before or after closure to ask specifically about your records and the retention window that applies.